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Warranty

Warranty Policy

Magna Motors Dealership Limited will cover your HYUNDAI Vehicle for five (5) years or 100,000 Kilometres (whichever occurs first) in the repair and replacement of any component originally manufactured and installed by HYUNDAI Motor Company (HMC), that is found to be defective in material or workmanship under normal use and maintenance of the vehicle.

It is important to note what is excluded from the warranty policy. To determine what will not be covered, the guarantee will be based on the following affirmation, "the warranty does not cover failures or adjustments that is not derived from the manufactured process". The guarantee does not cover elements or adjustments that enter within the category of maintenance nor which is deteriorated due to the natural wearing down or by use, for example:

  • Oil Change
  • Checking
  • Cleaning
  • Engine tune-ups
  • Lubrication
  • Replenishment
  • Tires " Tightening
  • Adjusting
  • Wheel Balance
  • Alignment
  • Normal deterioration or wear or consumable items

Excluded from the warranty policy are

  • Damage or failure resulting from:
  • Negligence of proper maintenance as required in the O/Manual
  • Misuse, abuse, overload, accident, theft, water flooding or fire - Use of improper or insufficient fuel, fluids, or lubricants.
  • Use of parts other than HYUNDAI Genuine Parts.
  • Any device and/or accessories not supplied by Hyundai.
  • Modifications, alterations, tampering or improper repair.
  • Deterioration of rubber parts, upholstery and soft trim under normal use and exposure.
  • Slight irregularities not recognized as affecting quality of function of the vehicle or parts (ex. slight noise or vibration).
  • Items considered characteristic of the vehicle.
  • Incidental or consequential damages such as fuel, travel, loading inconvenience, commercial and/or personal loss and loss of use of the vehicle.

Extra Expenses:
Any economic loss including (without limitation) payment for the loss of time or pay, inconvenience, loss of vehicle use, vehicle rental expense, lodging bills, food, other travel costs, storage charges and other incidental or consequential loss or damage. " Any vehicle where the odometer has been altered. " Airborne "fallout", industrial fall-out, acid rain, salt, hail and wind storms, or other Acts of God.

Please note that this warranty policy is conditioned to the faithful fulfilment of the following maintenance scheme and can result in a violation of warranty terms if not adhered to: The vehicle does an inspection at 1,000 Kilometres at the official HYUNDAI Service Centre, After this initial inspection all normal maintenance services are covered by the customer unless a promotion maintenance package is applied.

After the initial inspection, the vehicle must receive an Engine Oil Service at the first 5,000 Kilometres (+/- 500) or in the first 6 months after delivery.

All Services maintenances must be performed in a sequence of every 5,000 Kilometres or 6 months, according to the normal maintenance schedule.

It is important that you understand and to avoid losing the benefit of the warranty, you must observe and comply with HYUNDAI guidelines regarding the operation, maintenance and conservation of the vehicle. As such, we recommend that you carefully read the owner's manual, warranty booklet and service passport. Therefore, the normal maintenance must always be properly registered and sealed in the service passport according to the maintenance schedule described above.

In addition, the HYUNDAI Warranty Policy requires that all repairs, mechanical, electrical, body and paint, etc. are addressed and solve through our authorized service network, while the warranty is in effect.

All HYUNDAI Genuine Parts purchased by the customer and installed by an authorized service centre, will be governed by a warranty period of ONE Year Warranty or 20,000 Kilometres whichever comes first. This does not apply to parts with normal wear.

To obtain the benefit of the warranty, on receiving process of the vehicle, the service advisor will open a repair order, where all services required must be detailed. In addition the routine services and the repair order must be properly signed by the customer. The Service Advisor will be the responsible for giving the proper follow-up to the repair and keep you informed about the status of the warranty requested. Please notice that all warranties are subject to evaluation and diagnosis, to determine the applicable warranty.

Special cases of warranties:

Batteries: Batteries have a limited warranty period of two (2) years or 40,000 KM. Batteries are materials subject to wear and tear and should be charged regularly. Vehicle with little use and stored or parked for long periods of time without charging the battery can generate a unfavourable condition that can lead to discharge and damage the component, therefore these kinds of cases will not be considered as a defect and the warranty does not cover this type of repairs.

Wheel balance & Alignment: Wheel balance and alignment job based on the customer complaint within 6 months is allowed one time after vehicle is delivered to customer.

Tires: Basically tires are warranted directly by the tire manufacturer. In case there is no tire manufacturer's regional office (agency) in your region, you can issue the tire claims through ours Service Centre.

Towing: Warranty for Towing cost when the towing was necessitated by a warrantable condition and when the vehicle is inoperative, will be made only for towing to the nearest Hyundai Dealer.

Consumable Items: The following consumable Items are covered in the first year (12 Months) or 20,000 Kilometres:

  • Brake Disc (incl. pads, Lining & Shoe)
  • Clutch Disc
  • Fuse
  • V-Belt.
  • Bulbs
  • Spark Plugs
  • Fuel Filter

Our Service Department operates Mondays through Fridays from 8:00 a.m. to 5:00 p.m. and on Saturdays from 10:00 a.m. to 2:00 p.m.
Sayini Rose - Service Advisor - 876-550-5870
Winsbert Jackson - Service Advisor - 876-564-2022
Nicholas Brooks - Body Shop Service Advisor
Service Centre Cell - 876-550-5870 (also for appointment reservations)

Finally, we encourage you to read the owner's manual for operations instructions so that you are familiar with it.

We reiterate our warmest welcome to the HYUNDAI family. Our biggest commitment is to maintain your vehicle in accordance with the manufacturer's standards, using genuine parts and highly trained staff. All our effort is to ensure your utmost customer experience.

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Parts & Services

Parts & Services

Hyundai Jamaica prides itself in delivering world-class unparallel value and service to every customer with a smile. We stock a complete extensive inventory of parts to ensure that your service with us is efficient, timely and seamless. Over the years, we have established ourselves as super-efficient in providing a surplus in service parts availability for all our vehicles at a very affordable price.
At every step of the way our Hyundai trained, certified service teams extend themselves to cater to your every need professionally and courteously. We boast a service centre that delivers and exceeds our customers' expectations, and we are continuously improving in areas to meet world-class international standards.

There has been no holding back in ongoing investment in facilities, equipment, and human resources.

The development of our ultra-premium and modern architectural showroom at 7 Oxford Road in Kingston will continue this path and offers much more convenience and value for our customers.

Our Service centre has its own Hyundai Certified Technical Specialist working along with a highly trained and skilled service team, using state-of-the-art diagnostic equipment, international service standard and genuine parts in a clean environment.

Each new vehicle is Hyundai Strong and backed by Hyundai 5 years Warranty coverage to provide greater assurance. Our people make all the difference. We know that to provide our customers with the very best, we first need to provide the best training, growth and development opportunities, resources and unlimited empowerment to our team internally to deliver on our promises to you always.

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About Hyundai

Chairman & CEO Mong-Koo Chung

Hyundai Motor will work hard to develop new technologies and products to further enhance the safety and convenience of our products and thereby increase our future competitiveness.

Build competitiveness to start a new era for the automotive industry

The global automotive industry is experiencing increasingly accelerated changes, driven by a volatile business environment, increasing competition and structural changes, due to the introduction of cutting-edge technologies.

In a time of change and uncertainty, creating a unique set of strengths is critical to overcoming challenges and achieving sustained growth.

In addition to developing its capacity as a global automobile manufacturer achieving qualitative growth, Hyundai Motor will continue to invest in R&D to become a leader in technological innovation.

Advances in technology will not only allow Hyundai Motor to meet safety and environmental standards, but will also allow us to begin a new era for the automotive industry. We will develop more green cars, such as hybrids, electric and hydrogen fuel cells. Likewise, we are committed to the development of autonomous driving technologies in order to further improve the safety and convenience of our drivers.

Hyundai Motor will continue to strengthen its market presence, building on its reputation as an industry leader. In 2016 we aim to achieve global sales of five million units, a first in Hyundai Motor's history, and firmly establish our position in the global market. In addition to product development for the future, continued efforts to improve the customer's sales and service experience will strengthen Hyundai Motor's appeal as a brand. (this talks about 2 years ago).

A concentrated effort will be made to quickly establish Genesis as a competitive luxury brand, providing unique merits that distinguish it from other brands. Genesis will become a brand that represents "Human-Centered Luxury" and cutting-edge technologies. By 2020, Genesis will have a complete product line, consisting of six models, that will become leaders in their class.

We will continue to strive to maintain our leadership in product quality. We will further strengthen the quality verification system in R&D and pre-production processes, and improve the manufacturing system by working with the union. Collaboration between R&D centers, sales offices and dealers will be strengthened to improve our global production-sales operations.

As we pursue our goals, we will continue

President and CEO of the company Hyundai Motor
Mong-Koo Chung

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About Magna - NEW

About Magna

About Us

Erick Gutierrez

Managing Director

The Magna Motors Dealership Limited is a Dominican Republic group with a regional distributorship of Hyundai vehicles since 1977. The Group entered the Jamaican automobile market in 2015 after acquiring the South Korean vehicle brand's exclusive distributorship, Hyundai. The group has several operations within the Latin American and the Caribbean. Magna brings extensive experience and knowledge to the Jamaican automobile landscape, being the Dominican Republic's automotive marketing leader. Magna has won the #1 spot in vehicle sales for the past ten consecutive years, making it the first country outside South Korea to achieve such a significant achievement. Under Magna Motors' leadership, Hyundai Jamaica has become the fastest-growing automotive brand in Jamaica and offers unparalleled service and value to every customer.

In 2011, Magna Motors in the Dominican Republic began its representation of MINI and BMW Motorcycles, the last two are the BMW group brands representing technology, quality, and prestige. Magna successfully represents all these brands in the Dominican Republic, which demonstrates its vision of being a transportation solution option in all countries where it has a presence, focused on high standards of quality, service and innovation.

The Magna Group began its expansion plan in 2014 with the representation of Hyundai passenger and commercial vehicles in Jamaica. In 2016 they launched in Central America with the representation of the Bajaj brand through the UMA Group.

In March of 2018, the company set up in Guatemala City as the exclusive distributor of Hyundai Trucks and Buses nationwide. As a philosophy and investment policy, Magna has a sales, service, and guarantee structure for each of the brands it represents, complying 100% with the guidelines thereof.

In Jamaica, Hyundai is the fastest growing brand in the last two years, focused on being # 1 in service and sales.

Our goal is for Magna to be a holistic facility for our customers, saving them time and money. Because at Magna, we believe that customers are for life.

Our Mission

To be recognized as a multinational leader in mobility that always exceeds the expectations of its customers.

Our Vision

We are a leading company in the market, specialized in the commercialization of vehicles, which guarantees an experience with highly qualified personnel, passionate about innovation.

Our Values

Leadership Culture
Observing the norms of behaviour, shared practices, attitudes, and shared beliefs to effectively take advantage of the strengths and manage the weaknesses to position our brands as market leaders in their segments.

Commitment
We are committed to offering excellent service to both our clients and our employees, providing an environment that fosters growth and development in our organization.

Integrity
Adherence to justice in all our business practices, for our clients, shareholders, and employees.

Excellence
We are dedicated to achieving our goal of adding value to the services we offer, beyond expectations, through continuous improvement.

Meet the Team

  • Miguel Peralta

    After Sales Director

  • Clayton Clarke

    Head of Corporate and Pre-Owned Sales

  • Norda Brown

    Organizational Development Manager

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